Phone Hours: We can be reached by phone M-F 8 am - 5 pm. We are closed Saturday and Sunday.
Payments: We accept Mastercard, Visa, Discover, and American Express. All cards are charged in real time at checkout, so make sure your order is correct before finalizing.
Shipping & Handling: We ship all retail orders by USPS Priority Mail, generally within 1-3 business days of receiving your order. Shipping is $8 flat rate and orders of $50 and up receive free shipping.
Returns & Refunds: Because we want you to be as happy with our handcrafted artisan soaps, bath & body products as we are, all retail orders come with a 30 day money back guarantee. If you are unsatisfied with our products for any reason, simply return the product within 30 days, with a sales receipt and a note stating your reason for returning, and we will refund your purchase price. Shipping and handling costs are not refundable.
Additions & Cancellations: We cannot change an order once it has been placed. If you need additional items you will need to place another order. Cancelled orders incur a 15% restocking fee if we have already pulled product and packed it.
Disclaimer: Although allergic reactions to our natural ingredients are uncommon, we recommend testing our products first by using them on a small patch of skin. If redness or irritation develops, discontinue use. The information presented on this website is not meant to diagnose or treat any medical condition nor to replace the advice or care of a qualified health professional.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.” We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
HOW WE USE YOUR PERSONAL INFORMATION
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with sales receipts and/or order confirmations). Additionally, we use this Order Information to communicate with you; screen our orders for potential risk or fraud; and, when in line with the preferences you have shared with us, to provide you with information or marketing communications relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties only to help us use your Personal Information, as described above. For example, our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations or to otherwise protect our rights.
Under no circumstances do we share your email address with any other company, nor do we collect any personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs. We may use your email address to provide you with marketing communications we believe may be of interest to you but only if you choose to subscribe to our email newsletter. Every newsletter contains a link for you to unsubscribe if you no longer wish to receive it.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for use by individuals under the age of 18.
If you have questions or requests or would like to make a complaint, please email us at email@example.com or by US mail to: Gypsy Spirit Botanicals LLC, 13364 NE 105th Rd., Red Oak, OK 74563.